Business Process Consulting

Business Process Reengineering BreakPoint Strategies for Market Dominance Henry J. Johansson Patrick McHugh A. John Pendlebury William A. Wheeler III Dominance in the global marketplace is not the stuff of dreams. In today’ s increasingly integrated international market it is an essential goal for corporate survival and success. At the end of an era of marketplace analysis, where strategic planners’ recommendations have driven budgets and R& D, and produced lifecycles, a host of process improvements have been undertaken; the 1980s saw Total Quality Management (TQM) and Just-In-Time (JIT) production almost universally adopted as the central tenets of process-oriented manufacturing philosophies. They are not enough. No matter how great an impact TQM and JIT production have made, they remain " inside the walls" and can only be the starting point for truly global business practice. To become dominant in today’ s marketplace, companies must reinvent their operations; but how? In Business Process Reengineering: BreakPoint Strategies for Market Dominance, four internationally recognized experts from Coopers & Lybrand’ s manufacturing consultancy explain how to go beyond the old way of thinking— beyond functional silos, cost cutting, even the simple notion of " teamwork" — to create a new core business process oriented company. A core business process is one that cuts across boundaries, functions and departments. By focusing on the effectiveness of core business processes, and " pulling" supporting processes and resources to those core business processes, companies can streamline operations and inevitably cut costs without makingarbitrary head-count decisions.

Measure the business impact--and return on investment--of any consulting project! Consulting clients want to know that hte large fees they pay will bring measurable results to their organization--and successful consultants work hard to communicate the value of their work to clients. The problem is, both consultants and clients have been frustrated by the lack of rigorous methods for measuring the impact of the consultant's work. The Consultant's Scorecard offers solutions to this "accountability crisis" in the consulting profession by explaining how consultants can prove the value of their work to clients. Just as important, the book explains how clients can--and should--hold their consultants accountable for delivering measurable results. Written for both consultants and clients, The Consultant's Scorecard offers simple data collection techniques to help consultants in any industry measure the value of their work for clients in six key areas: client satisfaction; new knowledge and skills acquired by the client; successful project implementation; business unit impact; return on investment; intangible benefits. "The Consultant's Scorecard is the first book to present a comprehensive, practical approach to showing the bottom line of consulting. Using proven techniques, supported b examples from leading companies, six key measures are developed to show the complete impact of consulting, including measuring ROI. This balanced approach to measurement is essentiaal for consultants who want ot show the value of their interventions, and for clients who want to hold their consultants accountable for delivering measurable results. Jack Phillips' unique approach to measuring the return oninvestment of consulting makes The Consultant's Scorecard a must read for anyone involved in the consulting process."--Stephen R. Covey, author of the No. 1 best-seller, The Seven Habits of Highly Effective People.